Maryknoll Fathers & Brothers

Maryknoll, NY (Ossining)

Who We Are:

Maryknoll Fathers and Brothers – also known as the Catholic Foreign Mission Society of America, Inc. – was founded in 1911 with the support of the Bishops of the United States to be the chief mission outreach of the Catholic Church in the United States.  We currently serve in 20 countries worldwide – especially among the poor. 

Job Description:

Maryknoll Fathers and Brothers is seeking an experienced and organized Donor Services Supervisor to lead our Donor Services team and ensure the smooth operation of our donor management systems and procedures. This role is pivotal in maintaining data integrity, streamlining operations, and supporting overall fundraising efforts through effective team supervision and technical oversight.

• Direct the daily supervision of Donor Services staff, including training and annual reviews
• Assist in the development, implementation, and enforcement of procedures related to the donor management system
• Ensure accuracy and timeliness in donor data entry, gift processing, and acknowledgments
• Research and resolve processing issues within the donor database; recommend and document solutions
• Develop, update, and maintain processing procedures manuals; ensure compliance among staff
• Serve as the liaison between Donor Services and other departments to coordinate system modifications and improvements
• Provide regular reports and statistical summaries to management on donor activity and team performance
• Support staff with goal setting, professional development, and updates on organizational priorities
• Facilitate effective communication through meetings, emails, and phone calls regarding donor services

Qualifications:

• Associate degree or equivalent in Computer Science, Technical Training, or related field required
• A minimum of 5 years of experience with donor management systems/databases (e.g., Raiser’s Edge, Salesforce NPSP, DonorPerfect, etc.)
• Supervisory experience with ability to conduct performance evaluations and support staff development
• Strong understanding of fundraising operations and donor relations
• Proven ability to develop and document procedures and ensure compliance
• Skilled in compiling and analyzing statistics and reporting to leadership
• PC literate with proficiency in Microsoft Office (Excel, Word, Outlook)

Salary: $69,480 per year

Schedule: Monday – Friday, 8:30am – 4:00pm.