Full-time Monday-Thursday 8:00am - 5:15pm
Ossining, NY
Posted 5 days ago

Help Desk Support/Junior Network Admin to troubleshoot desktop issues and support network switches while providing excellent support to our users.

Education Required: Associates degree in Information Technology or equivalent. CompTIA A+ Certification is required.

Experience Required: 3 to 5 years of experience supporting and troubleshooting PC, Macs, Printers and Networks. Knowledge of Microsoft Office is a must.

Skills Required:

• Ability to implement, support and troubleshoot, standalone and networked Intel based PC and Macintosh (Apple) computing equipment.
• Possess a strong knowledge of the standard desktop software applications/operating systems and applications in use at Maryknoll
• Possess knowledge and use of SCCM
• Ability to effectively communicate and share that knowledge with other IT technicians.
• Provide various technology resolutions related to advanced Client Support calls.
• Administrative support for network switches, Wi-Fi Access Points and network cable installation.
• Experience with imaging computers and pushing image to new machines

Job Description:
Candidate will provide desktop technical support for Maryknoll customer base. Implement PC and Macintosh related projects and document client support resolutions and project summaries. Share knowledge of PC and Macintosh equipment with other IT staff members. Candidate will regularly receive help requests from customers tracked in a ticket system and respond to those requests in a timely manner. Ability to work well with a variety of customers is a must.

We offer an outstanding work environment, opportunities for career development and competitive benefits. EOE. Interested and qualified applicants should forward their resume and cover letter with salary requirements.

We do require COVID-19 vaccination for employment. We provide all of our employees with proper PPE for their position. All employees must go through a health screening prior to entering our buildings.

Job Features

Job Category

Information Technology

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