Coordinates the work orders for all help desk requests for customers on campus and abroad. Work orders are tracked in a commercial ticket system, and the coordinator must ensure that the tickets are closed in a timely manner – with changing priorities as necessary. Ability to work well with a variety of customers is a must. Assists in the creation and maintenance of documentation for help desk procedures. Administers an access control process for users of all systems. Well versed in the use of Microsoft Office and able to explain use to customers as necessary. Ability to research other applications and demonstrate use to customers as necessary. Administers the reservation and distribution of loaner equipment. Coordinates quotes and purchasing for technology related items and manages inventory records for all assets. Ability to work well with a variety of customers, including those with no computer technology familiarity. Occasional lifting of computers and printers is necessary.
|Job Category||Admin / Accounting|